Frequently Asked Questions
What are the requirements for renting?
Needed for application:
- One form of ID (License, Passport, Social Security card, Government Issued ID)
- Proof of one month’s worth of income or employment letter
- Processing fee $249
We do allow co-signers
Considered for approval:
- Credit score
- Rental history
- Criminal Background check
- Income (must make three times the monthly rent)
- Maximum occupancy – two residents per bedroom*
- Renter’s insurance
How long does it take for an application to be approved?
When an application is submitted along with a photo ID & income verification, guests will
usually have a decision within 12-24 hours
What utilities are residents responsible for?
Residents are responsible for their water, electric, and trash fee. All residents receive
water & electric bills to their homes and pay each utility company directly.
Which provider can I use for Internet and Cable?
AT&T is the provider that services most of our communities.
How do I set up my utilities?
Your property managers will kindly set up your utility services in your name upon your
move-in. For cable and internet installation you will have to call AT&T directly
Do we require renters’ insurance?
Yes, we do require $100K worth of liability coverage on each unit, and enrollment into our
property damage liability program for $14.95/month.
Do you allow pets in communities?
Absolutely! All our communities are pet friendly.
Residents are permitted to have a
maximum of 3 pets per unit, a maximum of 2 dogs, and a maximum combined weight of
Prior to moving in, a non-refundable pet fee of $350 is required and $39 monthly
pet rent (per pet).
Restricted breeds include Pit Bulls, Rottweilers, Dobermans, German Shepherds,
Dalmatians, Staffordshire Terriers, Chows, Akitas, Huskies, and Alaskan Malamutes.
What school districts are your communities in?
Property Management Services Columbus Ohio prides itself on providing residents in
Central Ohio a place to live in desirable locations with top-rated school districts. You will
find a community in the following school districts: Olentangy Local School District,
Worthington Local School District, and Columbus Public School District.
What will you do to prepare my apartment before I move in?
We will have your apartment fully painted, maintained, and cleaned. We will also
thoroughly inspect it for any potential flaws before your move-in.
When is the rent due?
Rent is due on or before the 1st of every month. However, residents are given a day
grace period. If you pay on the 3rd or later, you will be charged a late fee. We encourage
our residents to pay prior to the 1st of the month in order to ensure timely monthly
payments. You can also pay online or with our Resident Mobile App, using your resident
account username and password.
What are my options for paying my rent?
ll payments will be made electronically via the resident portal. Residents may make onetime payments or set up recurring monthly payments using a checking or savings account,
or credit & debit cards for a minimal fee
What is considered a maintenance emergency?
A maintenance emergency includes but is not limited to no heat, no AC when the home
is 76° or greater, no electricity, no water, broken pipes, non-working appliances;
including washer/dryer, fire damage, flooding, non-flushing toilet, and being locked out of
your home during non-office hours. If any of these occur during non-office hours, please
call our Emergency Maintenance Hotline at (614) 855-7675.
An item in my unit needs repair. How do I get help and report repair?
You should report any fault or repair requests straight away even if you think it might just
be a minor problem.
You can log in to your resident portal to place an online service request, detailing what
issue you are having. Once submitted, our maintenance staff will address it within 24
By making a repair request you’re granting maintenance staff access to your unit. The
repair will be carried out by trained staff or approved contractors during the working day,
generally between 9 am – 5 pm. It’s not necessarily that you need to be there during the
repair. When you submit your service request via the resident portal, you have the option
to give us permission to come in if you are not home, or not if you prefer to be there.
In an emergency, access to your unit may be required without prior notice, but this will be
avoided if possible.
What do I do if I lock myself out of my unit or lose my key?
If the office is not open at the time of the lockout, you may call our emergency
maintenance number which will be dispatched to our Resident Manager who will assist
Let us know if you’ve lost your key straight away so we can take steps to make sure your
unit is secure. Never get the locks for your unit changed yourself. For security reasons
don’t mark your keys with your address and never give them to anyone else.
Who can help if I’m being disturbed or not getting on with people nearby?
If you‘re not getting along with someone and talking it through with them hasn’t helped,
please submit a service for assistance. If you’re being disturbed by noise, it’s important
to report the noise to us while it’s happening. We can then work out who’s responsible
and address the issue with them directly.
If my situation changes, can I get out of my lease?
We do offer a lease buyout option if residents need to terminate their lease early for any
How much notice do I need to give before I move out?
You must give at least 60 days’ notice in writing before your lease end date if you do
not choose to renew. To do this you must fill out an “Intent to Vacate” form, which you
can pick up at the leasing office. Please contact your property managers to discuss this
further. The 60-notice will begin on the date the notice is confirmed received our
Property Manager, meaning if written notice is given with less than 60 days remaining on
the lease, you will be financially responsible for additional days past your original lease
What if I’m relocated for my job to another state and need to move out sooner than 60 days?
You are responsible for your rent, utilities, and renters insurance through the terms that
are stated in your lease agreement. If breaking a lease agreement is necessary,
Property Management Services Columbus Ohio does offer a lease breakage buyout
***In the case of military deployment, with proof of deployment paperwork, the resident is
required to give a 30 day notice and is financially responsible through those 30 days.
However, the other lease break fees do not apply. Deployment paperwork will sever the
lease agreement between the community and the deployed only (
How long will it take to receive any refund or balance due after I move out?
Please allow us 30 days from the day that you move out to receive your file, process
it, assess any damages or lack thereof, and issue a refund check or a balance due
letter. Both refund checks and balance due letters are mailed to the forwarding
address provided when keys are turned in and include an itemized account ledger.